Frequently Asked Questions

Products

What does Lune and Linen sell?

Lune and Linen offers jewellery storage and organisation products designed to help keep jewellery and small accessories neat, protected and easy to access.

Our current collection includes jewellery trays, foldable jewellery trays and compact jewellery travel cases. Product sizes, materials, colours and configurations are listed on the individual product pages.

What are Lune and Linen jewellery organisers made from?

Materials vary between products and product variants. Please refer to the specifications on the relevant product page for the most accurate information about materials, dimensions and construction.

Are the jewellery trays suitable for different types of jewellery?

Yes. Depending on the selected product and configuration, our organisers can be used for items such as rings, earrings, necklaces, bracelets, watches and other small accessories.

Because compartment layouts vary between products, we recommend checking the product images, dimensions and configuration information before ordering.

What is included with my order?

Each product page describes the item and variant being purchased.

Unless specifically stated otherwise, accessories and jewellery shown in lifestyle photographs are for display purposes only and are not included with the product.

Please check the selected colour, size and configuration before completing your order.

Are the colours exactly the same as shown in the photographs?

We aim to represent product colours as accurately as possible. However, colours can appear slightly different depending on screen settings, lighting and photography.

Where a product is available in several colours, please ensure that the correct colour is selected before adding it to your cart.

How do I choose the correct jewellery tray or organiser?

Consider the type and quantity of jewellery you want to store as well as the space available in your drawer, wardrobe, dressing area or luggage.

Each product page includes dimensions and available configurations to help you choose the most suitable option.

If you need additional product information before ordering, please contact us at customer@luneandlinen.com.

Orders and Payment

What currency are prices shown in?

Prices for customers shopping on our Australian store are displayed in Australian dollars (AUD) unless otherwise indicated during checkout.

What payment methods do you accept?

The payment methods currently available for your order are displayed securely during checkout.

Available payment methods can vary depending on your device, location and payment provider, so the checkout page should be treated as the current source of payment availability.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at customer@luneandlinen.com.

We will do our best to assist, but once an order has entered processing or has been dispatched, we may no longer be able to modify or cancel it.

Shipping

Where does Lune and Linen deliver?

Lune and Linen currently serves customers in Australia.

How much does shipping cost?

We currently offer free standard shipping within Australia.

There is no minimum order value required for standard shipping unless otherwise stated during checkout.

How long will my order take to arrive?

Orders are generally processed within 1–2 business days.

After dispatch, the estimated transit time is approximately 7–13 business days, giving an estimated total delivery timeframe of approximately 8–15 business days.

Delivery times are estimates rather than guarantees and can occasionally be affected by carrier delays, public holidays, customs processing or other circumstances outside our direct control.

Where are orders dispatched from?

Lune and Linen is a Netherlands-registered family business serving customers in Australia.

Orders are fulfilled through a third-party fulfilment partner and may be dispatched directly from our overseas fulfilment facility.

This fulfilment model allows us to offer our products to Australian customers without operating our own local warehouse.

Tracking information will be provided where available once an order has been dispatched.

How can I track my order?

Once tracking information becomes available, it will be sent to the email address provided during checkout.

You can also use the Track Order page on our website to check the progress of your delivery where tracking is available.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

My tracking information has not updated. What should I do?

Carrier tracking can occasionally take several days to update, particularly while a parcel is moving between logistics facilities.

If your tracking has not updated for an extended period or your order has exceeded the expected delivery timeframe, please contact customer@luneandlinen.com and include your order number.

Returns and Problems With Orders

What is your return period?

Eligible items can generally be returned within 30 days of receiving your order, subject to the conditions set out in our Return Policy.

Items should be returned in the condition in which they were received and with any original packaging where applicable.

Please read our full Return Policy before sending a product back.

How do I request a return?

Please contact customer@luneandlinen.com before returning an item.

Include your order number and a brief explanation of the reason for your return.

If the return is accepted, we will provide instructions for the next steps and the appropriate return destination.

Products should not be returned without first contacting us.

What should I do if my product arrives damaged, incorrect or defective?

Please contact us as soon as possible at customer@luneandlinen.com and include:

• your order number;

• a description of the issue; and

• clear photographs of the product and packaging where relevant.

We will review the issue and provide an appropriate resolution in accordance with our Return Policy and applicable consumer law.

Do Australian consumer guarantees apply?

Yes. Nothing in our policies is intended to exclude or restrict rights that cannot lawfully be excluded under the Australian Consumer Law.

If a product is faulty, significantly different from its description or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.

About Lune and Linen

Where is Lune and Linen based?

Lune and Linen is a family-run business registered in the Netherlands, with family involvement in both the Netherlands and Australia.

Our registered business details are available on our website.

We use third-party logistics services to fulfil customer orders.

Is Lune and Linen an Australian company?

No. Lune and Linen is a Netherlands-registered business that serves the Australian market.

We do not claim that our products are Australian-made or that Lune and Linen is an Australian-registered company.

How can I contact Lune and Linen?

For questions about products, orders, shipping or returns, please contact:

Email: customer@luneandlinen.com

You can also use the contact form available on our Contact page.

We aim to respond to customer enquiries as promptly as possible during our published customer-service hours.