Payment Policy

At Lune and Linen, we aim to provide a secure and straightforward payment experience for our customers.

Secure Checkout

Our website and checkout use secure encrypted connections to help protect information transmitted between your browser and our website.

Lune and Linen is powered by Shopify, and payments are processed through secure payment providers integrated with our Shopify store.

You can verify that you are using a secure connection by checking that the website address begins with https:// and that your browser indicates the connection is secure.

Payment Methods

We accept a range of secure payment methods.

The payment methods currently available to you will be displayed during checkout. Availability may vary depending on your location, device and payment provider.

Please select your preferred available payment method during checkout and follow the instructions provided by the relevant payment provider.

Currency

Prices for customers shopping on our Australian store are displayed in Australian dollars (AUD) unless otherwise stated.

The final amount payable, including any applicable charges, will be displayed before you complete your purchase.

For information about shipping charges and delivery times, please refer to our Shipping Policy.

Payment Security

Payment information is processed through secure payment providers integrated with Shopify.

Lune and Linen does not store your full payment card details. Depending on the payment method used, limited transaction information such as payment status, payment method and the last digits of a payment card may be available to us for order administration, customer service, fraud prevention and record-keeping purposes.

Payment processing services may be subject to the security standards and requirements applicable to the relevant payment provider.

Payment Authorisation

When you place an order, your chosen payment provider may carry out authorisation, verification or fraud-prevention checks before payment is approved.

An order is not considered successfully paid until the payment provider confirms that the transaction has been authorised or completed.

If your payment is declined or cannot be processed, please check the payment information entered or contact your bank or payment provider.

Payment Information and Privacy

We handle personal information in accordance with our Privacy Policy.

Information necessary to process your order may be shared with service providers involved in operating our store and fulfilling your purchase, including Shopify, payment processors, fraud-prevention providers, fulfilment partners and delivery providers where necessary.

We do not sell your payment card information.

For further information about how personal information is collected, used and disclosed, please refer to our Privacy Policy.

Contact

If you have any questions regarding a payment or order, please contact us at:

Email: customer@luneandlinen.com

Phone: +31 6 44920164

Lune and Linen
Company number (KvK): 99215535

Registered business address:
Gemullehoekenweg 131
5062 CC Oisterwijk
Noord-Brabant
The Netherlands

Last updated: 19 August 2026