Shipping Policy

At Lune and Linen, we're proud to serve customers across Australia with reliable and transparent shipping. Please read below for everything you need to know about how we process and deliver your order.

1. General Shipping Information

We currently ship throughout Australia.

Lune and Linen is a Netherlands-registered business serving customers in Australia. Orders are fulfilled on our behalf by KungfuBuy, our third-party fulfilment partner, and are dispatched from our third-party fulfilment warehouse in Yiwu, Zhejiang, China.

Lune and Linen remains the retailer responsible for your order and your point of contact for customer service, shipping enquiries, returns and refunds.

2. Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.

During peak periods or promotional events, processing may occasionally take slightly longer. If there is a significant delay affecting your order, we will contact you using the contact details provided at checkout.

3. Shipping Rates

Free Standard Shipping – We offer free standard shipping on all orders delivered within Australia, with no minimum purchase required.

The standard shipping charge is AUD $0.

4. Estimated Delivery Times

Here's what to expect:

• Processing time: 1–2 business days (Monday to Friday)

• Transit time: approximately 7–13 business days (Monday to Friday)

• Estimated total delivery time: approximately 8–15 business days

Delivery timeframes are estimates rather than guarantees. Delivery may occasionally be affected by circumstances outside our direct control, including carrier delays, public holidays, customs processing, extreme weather or other disruptions to transport networks.

Where tracking is available, tracking information will be provided once your order has been dispatched.

5. Shipping Restrictions

We currently deliver within Australia.

Certain addresses or areas may be subject to carrier or regulatory restrictions. If we are unable to deliver an order to the address provided, we will contact you as soon as possible to discuss the available options.

Please ensure that your delivery address is complete and accurate before placing your order.

6. Failed Delivery or Returned Packages

If a delivery cannot be completed due to an incorrect or incomplete delivery address, an unsuccessful delivery attempt, refusal of the parcel or another delivery issue, the parcel may be returned to the carrier or our third-party fulfilment partner.

If this occurs, we will contact you to determine the appropriate next step.

Where a new shipment is required because incorrect or incomplete delivery information was supplied with the order, or because the parcel was refused by the recipient, additional shipping costs may apply. Any applicable reshipping cost will be communicated to you before a replacement shipment is arranged.

7. Lost or Damaged Packages

If your package appears to have been lost in transit or arrives damaged, please contact us as soon as possible at customer@luneandlinen.com.

Please include your order number and, in the case of damage, photographs of the product and packaging where possible.

We will investigate the issue with the relevant carrier or fulfilment partner and provide an appropriate resolution.

Nothing in this Shipping Policy limits any rights or remedies you may have under applicable consumer law, including the Australian Consumer Law.

8. Shipping Policy Updates

We may update this Shipping Policy from time to time to reflect changes to our fulfilment arrangements, delivery services, operating procedures or applicable requirements.

The latest version of this Shipping Policy will always be available on this page.

Last updated: 19 August 2026

9. Contact Information

Store name: Lune and Linen

Company name: Lune and Linen

Company number (KvK): 99215535

Registered business address:
Gemullehoekenweg 131
5062 CC Oisterwijk
Noord-Brabant
The Netherlands

Third-party fulfilment warehouse:
No.2 freight elevator on the west side of the 3rd floor, upstairs
Yuantong Express, No. 409, Suxi
Yiwu Town, Zhejiang, 310000
China

Phone: +31 6 44920164

Email: customer@luneandlinen.com