Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at customer@luneandlinen.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Please do not send items back without first requesting a return, as unauthorised returns may not be accepted.

You can always contact us with any return questions at customer@luneandlinen.com.

Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for the cost of return shipping unless we agree otherwise in writing.

If an item is defective, damaged, incorrect, or otherwise fails to meet applicable consumer guarantees, Lune and Linen will provide an appropriate remedy and will cover reasonable return shipping costs where required by applicable law.

Any applicable return-shipping instructions or costs will be explained before the return is sent.

Damages, Defects and Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

Please include your order number, a description of the issue and clear photographs of the item and packaging where relevant so that we can assess the issue and provide an appropriate resolution.

Nothing in this policy limits any rights or remedies available to you under applicable consumer law, including the Australian Consumer Law.

Change-of-Mind Returns

Eligible products may be returned for change of mind within 30 days of delivery, provided they are unused, in their original condition and packaging, and otherwise meet the requirements of this policy.

Change-of-mind returns are separate from your rights where a product is faulty, damaged, incorrect or otherwise does not meet applicable consumer guarantees.

Sale Items

Sale or discounted items are generally not eligible for change-of-mind returns unless otherwise stated.

This does not affect your rights under Australian Consumer Law. Sale or discounted products remain covered by applicable consumer guarantees where, for example, they are faulty, damaged, unsafe or materially different from their description.

Gift Cards

Gift cards are not eligible for change-of-mind returns or refunds except where required by applicable law.

Exchanges

The fastest way to obtain a different product, colour or configuration is generally to return the item you have in accordance with this policy and, once the return is accepted, place a separate order for the new item.

If you would like to discuss an exchange before returning your item, please contact customer@luneandlinen.com.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that your bank, card issuer or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at customer@luneandlinen.com.

Australian Consumer Law

Our voluntary 30-day return policy operates in addition to any rights you may have under the Australian Consumer Law.

Australian Consumer Law provides consumer guarantees that cannot be excluded by this policy. Where a product has a major problem, is unsafe, is significantly different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

Contact Information

Store name: Lune and Linen

Company name: Lune and Linen

Company number (KvK): 99215535

Registered business address:
Gemullehoekenweg 131
5062 CC Oisterwijk
Noord-Brabant
The Netherlands

Third-party fulfilment warehouse:
No.2 freight elevator on the west side of the 3rd floor, upstairs
Yuantong Express, No. 409, Suxi
Yiwu Town, Zhejiang, 310000
China

Phone: +31 6 44920164

Email: customer@luneandlinen.com

Last updated: 19 August 2026